Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express shipping options at checkout if you need your footwear sooner.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply use our online portal to generate a prepaid return shipping label.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for boots and sizing down for our lifestyle sneakers.
Do you offer international shipping?
Yes, The Shoe Collective ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made using recycled textiles and responsibly sourced leather from certified tanneries.